Job aids are available to help you and are referred to in various exercises throughout this online workbook.

Assertiveness
Practice Card
Feeling Words
Levels of Accountability
Empathy
Digging Deeper / Empathetic Listening
Flexibility
Challenging Assumptions
Happiness

Impulse Control
Impulse Control Practice Card - STOP model
Independence
Decision Journal
Interpersonal Relationships
Relationship Building
Optimism
Five "R's" of Optimism Practice Card
Feeling Words
Self-talk Framing and Practice Card
Problem-solving
Steps to Problem-solving
Reality Testing
Reality Testing
Self-actualization

Emotional Self-awareness
Reflective Best Self
Impulse Control Practice Card - STOP model
Self-regard
Self Regard/Self Worth
Social Responsibility

Stress Tolerance
Impulse Control Practice Card - STOP model
Other resources
Scott Livingston’s Favorite Emotional Intelligent Quotes
A list of quotables based on Emotional Intelligent competencies from the famous and infamous.
Scott’s Bookshelf
Suggested good reads for those who desire to dig deeper.
Podcasts
Link to videos of Scott Livingston talking about Emotional Intelligence
Coaching with Emotional Intelligence
The Results of an Amygdala Hijack
Customer Loyalty

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