The capacity to recognize and characterize problems along with creating and placing effective solutions. Problem-solving includes the capacity to go through phases, starting with 1)seeing a problem and being able to deal with it positively and effectively; 2) identifying the problem clearly; 3) finding a bevy of possible solutions; 4) deciding to use one of the solutions; 5) evaluating the outcome of the solution; and 6) continuing this process if the problem is not solved.

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Just as a math equation can be written out, studied, discussed and answered, so problem-solving takes a systematic approach to resolve issues.


Case Studies Exercises

Scott Livingston talks about Emotional Intelligence in Leadership

-Self Regard
-Self Awareness
-Self Actualization

-Social Responsibility
-Interpersonal Relationships
Stress Management
-Stress Tolerance
-Impulse Control

-Reality Testing
-Problem Solving

General Mood